Delivery Information

Last updated: 7 October 2026

This page provides detailed information about the processing, dispatch and delivery of orders placed directly through Amazing Small Things.

UK Delivery

Standard delivery is free within the United Kingdom, including the Scottish Highlands, Northern Ireland and UK islands where our standard delivery services are available.

We use established delivery providers which may include Royal Mail, Evri, InPost, DPD and Parcelforce.

The delivery provider and service used for an order are selected by Amazing Small Things based on factors such as the size, weight and value of the parcel, the destination and the delivery service available for the order.

Order Processing

Orders are normally processed within 1–3 business days (Monday–Friday).

Orders placed on weekends or UK public holidays will normally begin processing on the next working day.

Processing time is separate from delivery time and refers to the time required to prepare and dispatch your order.

Large orders, custom-made products or products requiring additional manufacturing time may take longer to prepare. Where a different processing or production time applies, this will be stated in the product listing, agreed with you or communicated to you as appropriate.

Delivery Options and Costs

Available delivery methods and any applicable charges are shown during checkout.

Delivery Method	Estimated Delivery Time	Cost
Standard UK Delivery	Normally 2–4 business days after dispatch	Free
Express / Upgraded Delivery	Normally 1–2 business days after dispatch	As shown at checkout

Delivery times are estimates unless we have expressly agreed a specific delivery date with you.

Scottish Highlands, Northern Ireland and UK Islands

We deliver to UK mainland addresses as well as Northern Ireland and many addresses in the Scottish Highlands and UK islands, including the Isle of Wight and Isle of Man.

Delivery to remote areas, Northern Ireland, the Scottish Highlands and islands may take longer than mainland deliveries. Delivery to these areas will typically take approximately 3–6 business days after dispatch, depending on the destination and delivery provider.

Where an additional charge applies to an express or upgraded delivery service for a remote destination, the applicable charge will be shown at checkout.

Delivery to Your Address

Goods will be delivered to the delivery address provided with your order or to another delivery location selected or authorised in connection with the delivery.

Please check your delivery address carefully before completing your order. Providing incomplete or incorrect delivery information may cause delays or prevent delivery.

If you notice an error in your delivery address, please contact us as soon as possible.

If your order has not yet been dispatched, we will try to correct the address. Once an order has been dispatched, we may not be able to change the delivery address.

Depending on the delivery provider and service, you may be able to request a change, alternative delivery location, collection point, safe place or other delivery preference directly from the delivery provider.

Home Delivery, Collection Points and Other Delivery Options

Depending on the delivery provider, destination and services available for your order, delivery options may include home delivery, delivery to a collection point or other available delivery methods.

The delivery provider and service are selected by Amazing Small Things. Where the delivery provider offers additional delivery preferences, these may be made available to you directly through the carrier.

Tracking

If the delivery service used for your order includes tracking or delivery confirmation, the relevant information will normally be provided when it becomes available.

Some standard services may provide limited delivery confirmation rather than full end-to-end tracking.

Email and SMS Delivery Updates

Depending on the delivery provider and service used, you may receive delivery updates by email or SMS.

If you provide a mobile telephone number or email address during checkout, these details may be provided to the delivery provider where necessary to facilitate delivery and provide delivery notifications.

The availability and frequency of delivery notifications depend on the delivery provider and service used.

Safe Places, Neighbours and Reception Areas

Depending on the delivery service and any instructions or options available, a parcel may be delivered to an authorised safe place, neighbour, reception area, concierge or other appropriate delivery location.

If you use delivery options provided by the carrier, please make sure that any instructions you provide are accurate and suitable for receiving your parcel.

If Nobody Is Available

If nobody is available to receive your parcel, the delivery provider may attempt delivery again, leave the parcel in an authorised safe place, deliver it to an appropriate neighbour or collection point, or provide instructions for arranging redelivery or collection.

The options available depend on the delivery provider and service used.

Failed Delivery or Parcel Returned to Us

If a parcel cannot be delivered and is returned to us, please contact us so that we can determine the appropriate next step.

If delivery failed because the delivery address or other information supplied with the order was incorrect or incomplete, or because delivery could not be completed following reasonable delivery attempts, additional reasonable delivery costs may apply if you ask us to send the order again.

Any refund or deduction relating to a returned parcel will be handled in accordance with applicable consumer law and the circumstances of the order. Nothing in this section limits your statutory consumer rights.

Delivery Delays

Delivery may occasionally be delayed by adverse weather, disruption to postal or courier networks, public holidays, customs procedures where applicable or other circumstances outside our reasonable control.

If the estimated delivery period has passed and you have not received your order, please contact us.

We will investigate the delivery with the relevant delivery provider where appropriate and take reasonable steps to resolve the issue.

Our use of a third-party postal or delivery provider does not remove or restrict any responsibility that Amazing Small Things has for delivery under applicable UK consumer law.

Orders Marked as Delivered but Not Received

If tracking or delivery confirmation shows that your parcel has been delivered but you cannot locate it, please first check the delivery information provided by the carrier.

We recommend checking the carrier's website or mobile app, where available. Many delivery providers offer additional delivery information, which may include a photograph showing where the parcel was left, details of the delivery location or other confirmation of delivery.

Please also check any safe place specified in the delivery information and, where appropriate, ask other members of your household, neighbours, reception or concierge whether they have accepted the parcel on your behalf.

We also recommend contacting the delivery provider directly, as the carrier may have access to additional information from the driver or delivery system and may sometimes be able to help locate the parcel more quickly.

Contacting the delivery provider is recommended but not required. You are not required to resolve a delivery problem with the carrier on our behalf, and contacting or not contacting the carrier does not affect your statutory rights.

If you are still unable to locate the parcel after checking the available delivery information, please contact us so that we can investigate the matter with the delivery provider where appropriate.

Lost Parcels

If an order appears to have been lost before delivery, please contact us.

We may ask you to provide reasonable information needed to investigate the delivery and may open an investigation or claim with the delivery provider.

Where goods are lost before they have been delivered to you or to a person you have identified to receive them, we will deal with the matter in accordance with your statutory consumer rights.

Damaged Deliveries

If a parcel is visibly damaged when delivery is attempted, you may refuse delivery where appropriate.

If you discover damage after receiving your order, please contact us as soon as reasonably possible.

Where possible, please retain the packaging and provide photographs of the parcel, packaging and damaged goods, as these may help us investigate the issue and make a claim with the delivery provider.

If you are unable to provide photographs, this does not limit your statutory consumer rights.

For full information about damaged, faulty, incorrect or not-as-described goods, please see our Returns & Refunds Policy.

Cancelling an Order

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet been dispatched and you have a statutory right to cancel, we will cancel it and issue any refund due.

If the order has already been dispatched, this does not by itself remove any statutory right you may have to cancel the contract, where that right applies.

In such circumstances, you may notify us of your cancellation and return the goods in accordance with our Returns & Refunds Policy.

The statutory change-of-mind cancellation right does not normally apply to goods made to your specifications or clearly personalised.

Custom and Large Orders

Custom-made products, unusually large orders or orders requiring additional manufacturing time may have longer processing times than our standard 1–3 business day processing period.

Where a different production or dispatch time applies, this will be stated in the product information, agreed with you or communicated to you as appropriate.

Your Statutory Rights

Nothing in this Delivery Information excludes, restricts or affects your statutory rights under applicable UK consumer law.

This Delivery Information should be read together with our Returns & Refunds Policy and our Terms of Service.

Contact Us

If you have a question about an order, dispatch or delivery, please contact us:

Amazing Small Things
Radoslaw Gruchala
30 Squirrel Close
Plymouth
PL6 5FJ
United Kingdom

Email: amazingsmallthings@gmail.com
Alternative email: info@amazingsmallthings.uk